Privacy Policy

Personal Information:
Fairmile Cat Hotel recognises that respecting user privacy over the internet is of the utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the sites: www.fairmilecattery.co.uk and www.fairmilecathotel.co.uk. These sites are operated by Fairmile Cat Hotel.

Like all businesses, we will hold and process your personal data in accordance with the UK Data Protection Act and this policy is designed to let you know how we will make use of this information. If you have any questions or concerns regarding this statement you may contact us at [email protected] or by post to our address at Fairmile Cat Hotel, Highfield, Fairmile, Ottery St. Mary, Devon, EX11 1LR, UK.

In general, you can visit the website without telling us who you are or providing information about yourself. In some area of the website we ask you to provide information that will enable us to contact you. In this instance we will ask for your name, address, email address, phone number and other appropriate information needed to provide you with our services. We also keep details of customers on file to save you having to provide the same information again for future bookings. Records of who has stayed at our cattery will need to be kept on file for tax purposes for seven years. If you have any concerns about your personal data or would like us to remove any details from our records please contact us.

Technical data:
Fairmile Cat Hotel collects limited information your browser makes available whenever you visit our website. This information includes your Internet Protocol address, browser type, browser language, the date and time of your query and one or more cookies that may uniquely identify your browser. We use this information to operate, develop and improve our services.

Cookies:
This website uses cookies to help us understand how visitors navigate our site and
to manage authentication of authorised users. By using our website you agree that we can place these types of cookies on your device unless you advise us otherwise.
At times we will use a feature on your web browser to send your computer a “cookie”. This is a small file containing a string of characters that is sent to your computer when you visit a website. Cookies are used to link your viewing of one page to viewing of other pages. We only use cookies to learn ways to enhance our site(s) and to give you a better, more personalised service whilst in our website. We do not use cookies to retrieve any personal information from your computer. You can set up your computer to refuse all cookies or to refuse cookies not specifically
related to the site you are visiting (ie 3 rd party cookies) however some website functions may not work correctly if you refuse all cookies. Under UK legislation the General Data Protection Regulations (GDPR) require that websites request your consent to store personal data and use cookies. We are compliant with these regulations.

Usage of your information:
If you choose to give us personal information for any of the purposes above, this information will be retained by Fairmile Cat Hotel and will only be used by us to support your customer relationship with us. We will contact you if further information is required from you to complete a service. We may also contact you to solicit feedback about the quality of the service we have provided and we may occasionally contact you with regard to information about our cattery.

Fairmile Cat Hotel does not share, rent or sell any personally identifying information provided through our website (eg. your name and address) to any outside organisation for use in its marketing or solicitations. From time to time we may use agents or contractors to perform services for us (such as database maintenance) however they are required by us to keep information confidential and may not use it for purposes other than to carry out the services explicitly requested by us.

We may also share such information in any of the following limited circumstances:

• We have your consent
• We provide such information to trusted businesses or persons solely for the purpose of processing personally identifying information on our behalf (eg. veterinary services)
• We are aware that we are required by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the right, property or safety of our business.

Third party links:
Our websites do provide links to other internet sites and services which will have separate privacy and data collection practices. Once you leave www.fairmilecattery.co.uk or www.fairmilecathotel.co.uk we confirm that Fairmile Cat Hotel cannot control, and has no responsibility for, the privacy policies or data
collection activities of another site.

Children’s privacy protection:
Whilst this site is intended to be viewed by prospective customers, who are adults, the material on this site should be entirely suitable for children under the age of 13. We do not knowingly collect personal data from a child.

Changes to this Policy:
Fairmile Cat Hotel may from time to time revise this privacy policy. You should,
therefore, periodically visit this page so that you are aware of any such revisions.